USB Network Lock Troubleshooting
From XMS Wiki - http://wikis.aquaveo.com/xms/
Troubleshooting
1. Have you installed the hardware lock drivers?
Use add/remove programs to remove any Sentinel or EMRL drivers that are currently installed on your machine.
*when you are installing the new drivers, the USB lock should NOT be attached to your machine. Attach the lock after you shut down your machine and preferably before starting it up again.
Install them from the CD or download them here: http://utils.aquaveo.com/SentinelSystemDriverInstaller_7.4.2.exe Reboot your machine.
Go on to number 2.
2. Is the lock firmly attached to the appropriate computer (server)?
If yes, go on to number 3.
If no, attach the lock.
3. Look for a password file, usually in the same directory as the executable, and named *mspass.txt. (gmspass.txt for GMS users, smspass.txt for SMS users, and wmspass.txt for WMS users) You can also find this file by searching for pass.txt with your Windows XP utility.
If you find this file, delete it or rename it.
If you do not find this file, go on to number 4.
4. Look for a file named netenble.001, usually in the same directory as the executable
You can also find this file by searching for it with your Windows XP utility.
If you do not find this file, if could be because you do not have administrative privileges. If that's the case, login as an administrative and enable the software by going to File | Register and running the enable wizard.
If that does not work, go on to number 5.
5. Call Aquaveo Technical Support (801) 691-5530 or email us at support @aquaveo.com.
