Support - FAQ: Difference between revisions

Latest revision as of 16:43, 22 February 2023

How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
Contact technical support at support@aquaveo.com.
When is technical support available?
Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
You will need to provide the following:
- Company name
- License serial number
- Exact steps to reproduce the problem
- Software build date
Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
Is training available?
Training is available for all products. Contact training@aquaveo.com.

See FAQ

@@ Line 1: / Line 1: @@
-Coming Soon...
+# How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
+#: Contact technical support at support@aquaveo.com.
+# When is technical support available?
+#: Technical support is available Monday&ndash;Friday (excluding holidays) 8:00&ndash;5:00 MST.
+#What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
+#: You will need to provide the following:
+#:* Company name
+#:* License serial number
+#:* Exact steps to reproduce the problem
+#:* Software build date
+#Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
+#: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
+#Is training available?
+#: Training is available for all products. Contact training@aquaveo.com.
+See [[FAQ]]
 == Related Topics ==
-* [[Support Forum]]
+* [[Support Knowledge Base|Support Knowledge Base]]
-* [[SMS:Support Knowledge Base|Support Knowledge Base]]
+{{Navbox SMS}}
+{{Navbox GMS}}
+[[Category:General Information|Support]]
+[[Category:Support]]
+[[Category:Q&A]]

v • e SMS – Surface-water Modeling System
Modules:	1D Grid • Cartesian Grid • Curvilinear Grid • GIS • Map • Mesh • Particle • Quadtree • Raster • Scatter • UGrid
General Models:	3D Structure • FVCOM • Generic • PTM
Coastal Models:	ADCIRC • BOUSS-2D • CGWAVE • CMS-Flow • CMS-Wave • GenCade • STWAVE • WAM
Riverine/Estuarine Models:	AdH • HEC-RAS • HYDRO AS-2D • RMA2 • RMA4 • SRH-2D • TUFLOW • TUFLOW FV
Aquaveo • SMS Tutorials • SMS Workflows

v • e GMS – Groundwater Modeling System
Modules:	2D Grid • 2D Mesh • 2D Scatter Point • 3D Grid • 3D Mesh • 3D Scatter Point • Boreholes • GIS • Map • Solid • TINs • UGrids
Models:	FEFLOW • FEMWATER • HydroGeoSphere • MODAEM • MODFLOW • MODPATH • mod-PATH3DU • MT3DMS • MT3D-USGS • PEST • PHT3D • RT3D • SEAM3D • SEAWAT • SEEP2D • T-PROGS • ZONEBUDGET
Aquaveo