User:Dharker: Difference between revisions
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'''Dillon Harker''' | '''Dillon Harker''' | ||
:Aquaveo, LLC. | :Aquaveo, LLC. | ||
:Tech Support | |||
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:This can be caused by several things: | :This can be caused by several things: | ||
<blockquote> | <blockquote> | ||
{|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | |||
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!style="text-align:left;"|1. Expired [http://www.aquaveo.com/maintenance Maintenance License]. | |||
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:#Check ''Help | Register'' and see the Maintenance expires date. Check Help | About and the build date | |||
:# If the maintenance license expired before the software build date then that version cannot be enabled with that license | |||
:# Contact sales@aquaveo.com to receive a price quote to update the maintenance license. | |||
:# And/or request an older software version download from support@aquaveo.com. | |||
|} | |||
{|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | {|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | ||
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:#Temporarily disable the firewall and anti-virus software. | :#Temporarily disable the firewall and anti-virus software. | ||
:# | :#If that works then re-enable them and ensure ports 6001 and 6002 are opened | ||
:#In the [[Annotations#Scale_Bars|''Scale Bar Properties'']] dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning. | :#In the [[Annotations#Scale_Bars|''Scale Bar Properties'']] dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning. | ||
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{|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | {|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | ||
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!style="text-align:left;"|3. | !style="text-align:left;"|3. Check that the USB is correctly inserted and that the USB port works for other USB devices | ||
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{|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | {|class="mw-collapsible mw-collapsed" style="width:100%; border:1px solid #D0E0FF; margin-bottom:0.4em;" | ||
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!style="text-align:left;"|4. | !style="text-align:left;"|4. If all the other items are ruled out the USB hardware lock itself could be faulty, though this is rare. | ||
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: | :Email support@aquaveo.com with details about your troubleshooting and the information found on the lock tag | ||
|} | |} | ||
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:#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Tool | :#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Select Annotation Object Tool.svg|16 px]] tool to select any annotation object. | ||
:#Click and drag on an object to move it. | :#Click and drag on an object to move it. | ||
:#Click and drag on an object's corners to resize it. | :#Click and drag on an object's corners to resize it. | ||
:#Right-click on the object to delete, duplicate, or bring up its properties dialog. | :#Right-click on the object to delete, duplicate, or bring up its properties dialog. | ||
|} | |} | ||
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:#Select the [[Annotations#North_Arrows|'''Create Annotation North Arrow''']] [[File:Tool | :#Select the [[Annotations#North_Arrows|'''Create Annotation North Arrow''']] [[File:North Arrow Annotation Tool.svg|15 px]] tool then click and drag an area in the Graphics Window for the north arrow. | ||
:#Use the ''Open'' dialog to select and open a north arrow image. | :#Use the ''Open'' dialog to select and open a north arrow image. | ||
|} | |} | ||
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:#Select the [[Annotations#Rectangles_and_Ovals|'''Create Oval Object''']] [[File:Tool | :#Select the [[Annotations#Rectangles_and_Ovals|'''Create Oval Object''']] [[File:Oval Annotation Tool.svg|16 px]] tool or the [[Annotations#Rectangles_and_Ovals|'''Create Rectangle Object''']] [[File:Rectangle Annotation Tool.svg|16 px]] tool then click and drag an area in the Graphics Window for the rectangle or oval. | ||
:#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | :#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | ||
:#In the [[Annotations#Rectangles_and_Ovals|''Rectangle/Oval Properties'']] dialog, define the line style, width, and color along with specifying a fill color or no fill color. | :#In the [[Annotations#Rectangles_and_Ovals|''Rectangle/Oval Properties'']] dialog, define the line style, width, and color along with specifying a fill color or no fill color. | ||
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:#Select the [[Annotations#Lines.2FArrows|'''Create Line Object''']] [[File:Tool | :#Select the [[Annotations#Lines.2FArrows|'''Create Line Object''']] [[File:Line Annotation Tool.svg|14 px]] tool then click out a line in the Graphics Window. | ||
:#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | :#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | ||
:#In the [[Annotations#Lines.2FArrows|''Line Properties'']] dialog, define the line style, width, and color along with specifying arrowhead positions and size. | :#In the [[Annotations#Lines.2FArrows|''Line Properties'']] dialog, define the line style, width, and color along with specifying arrowhead positions and size. | ||
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:#Select the [[Annotations#Screen_Space_Images|'''Add Annotation Image''']] [[File:Tool | :#Select the [[Annotations#Screen_Space_Images|'''Add Annotation Image''']] [[File:Object Annotation Tool.svg|16 px]] tool then click and drag an area in the Graphics Window where the image will go. | ||
:#Use the ''Open'' dialog to select and open an image. | :#Use the ''Open'' dialog to select and open an image. | ||
|} | |} | ||
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:#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Tool | :#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Select Annotation Object Tool.svg|16 px]] tool to select any annotation object. | ||
:#Click and drag on an object to move it. | :#Click and drag on an object to move it. | ||
:#Click and drag on an object's corners to resize it. | :#Click and drag on an object's corners to resize it. | ||
:#Right-click on the object to delete, duplicate, or bring up its properties dialog. | :#Right-click on the object to delete, duplicate, or bring up its properties dialog. | ||
|} | |} | ||
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:#Select the [[Annotations#North_Arrows|'''Create Annotation North Arrow''']] [[File:Tool | :#Select the [[Annotations#North_Arrows|'''Create Annotation North Arrow''']] [[File:North Arrow Annotation Tool.svg|15 px]] tool then click and drag an area in the Graphics Window for the north arrow. | ||
:#Use the ''Open'' dialog to select and open a north arrow image. | :#Use the ''Open'' dialog to select and open a north arrow image. | ||
|} | |} | ||
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:#Select the [[Annotations#Rectangles_and_Ovals|'''Create Oval Object''']] [[File:Tool | :#Select the [[Annotations#Rectangles_and_Ovals|'''Create Oval Object''']] [[File:Oval Annotation Tool.svg|16 px]] tool or the [[Annotations#Rectangles_and_Ovals|'''Create Rectangle Object''']] [[File:Rectangle Annotation Tool.svg|16 px]] tool then click and drag an area in the Graphics Window for the rectangle or oval. | ||
:#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | :#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | ||
:#In the [[Annotations#Rectangles_and_Ovals|''Rectangle/Oval Properties'']] dialog, define the line style, width, and color along with specifying a fill color or no fill color. | :#In the [[Annotations#Rectangles_and_Ovals|''Rectangle/Oval Properties'']] dialog, define the line style, width, and color along with specifying a fill color or no fill color. | ||
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:#Select the [[Annotations#Lines.2FArrows|'''Create Line Object''']] [[File:Tool | :#Select the [[Annotations#Lines.2FArrows|'''Create Line Object''']] [[File:Line Annotation Tool.svg|14 px]] tool then click out a line in the Graphics Window. | ||
:#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | :#Select [[Annotations#Screen_vs_World_Space_Layers|screen space or world space]] if this is the first annotation object being created. | ||
:#In the [[Annotations#Lines.2FArrows|''Line Properties'']] dialog, define the line style, width, and color along with specifying arrowhead positions and size. | :#In the [[Annotations#Lines.2FArrows|''Line Properties'']] dialog, define the line style, width, and color along with specifying arrowhead positions and size. | ||
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:#Select the [[Annotations#Screen_Space_Images|'''Add Annotation Image''']] [[File:Tool | :#Select the [[Annotations#Screen_Space_Images|'''Add Annotation Image''']] [[File:Object Annotation Tool.svg|16 px]] tool then click and drag an area in the Graphics Window where the image will go. | ||
:#Use the ''Open'' dialog to select and open an image. | :#Use the ''Open'' dialog to select and open an image. | ||
|} | |} | ||
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:#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Tool | :#Use the [[Annotations#Selection|'''Select Annotation Objects''']] [[File:Select Annotation Object Tool.svg|16 px]] tool to select any annotation object. | ||
:#Click and drag on an object to move it. | :#Click and drag on an object to move it. | ||
:#Click and drag on an object's corners to resize it. | :#Click and drag on an object's corners to resize it. | ||
:#Right-click on the object to delete, duplicate, or bring up its properties dialog. | :#Right-click on the object to delete, duplicate, or bring up its properties dialog. | ||
|} | |} |
Latest revision as of 15:22, 14 January 2019
Dillon Harker
- Aquaveo, LLC.
- Tech Support
Here are some common licensing error messages and how to resolve them.
Single-user hardware lock:
1."No lock found" but the lock is plugged in. | ||||||||||
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2. Edit annotation objects. |
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Network lock
1."No lock found" but the lock is plugged in. | ||||||||||||
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2. Edit annotation objects. |
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Password Lock
1."No lock found" but the lock is plugged in. | ||||||||||||
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2. Edit annotation objects. |
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