Dillon Harker
- Aquaveo, LLC.
Here are some common licensing error messages and how to resolve them.
Single-user hardware lock:
1."No lock found" but the lock is plugged in.
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- This can be caused by several things:
1. Expired Maintenance License.
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- Check Help | Register and see the Maintenance expires date. Check Help | About and the build date
- If the maintenance license expired before the software build date then that version cannot be enabled with that license
- Contact sales@aquaveo.com to receive a price quote to update the maintenance license.
- And/or request an older software version download from support@aquaveo.com.
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1. Driver Issue
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- Download the latest version of the single-user or network lock drivers from the Downloads page and install it.
- Uninstall and re-install the drivers
- Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'.
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2. Firewall or Anti-virus software interfering with port communication
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- Temporarily disable the firewall and anti-virus software.
- If that works then re-enable them and ensure ports 6001 and 6002 are opened
- In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning.
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3. Check that the USB is correctly inserted and that the USB port works for other USB devices
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4. If all the other items are ruled out the USB hardware lock itself could be faulty, though this is rare.
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- Email support@aquaveo.com with details about your troubleshooting and the information found on the lock tag
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2. Edit annotation objects.
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- Use the Select Annotation Objects File:Tool SelectAnnoObject.png tool to select any annotation object.
- Click and drag on an object to move it.
- Click and drag on an object's corners to resize it.
- Right-click on the object to delete, duplicate, or bring up its properties dialog.
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Network lock
1."No lock found" but the lock is plugged in.
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- This can be caused by several things:
1. Driver Issue
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- Download the latest version of the single-user or network lock drivers from the Downloads page and install it.
- Uninstall and re-install the drivers
- Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'.
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2. Firewall or Anti-virus software interfering with port communication
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- Temporarily disable the firewall and anti-virus software.
- Ensure ports 6001 and 6002 are open
- In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning.
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5. Create a line or arrow.
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- Select the Create Line Object tool then click out a line in the Graphics Window.
- Select screen space or world space if this is the first annotation object being created.
- In the Line Properties dialog, define the line style, width, and color along with specifying arrowhead positions and size.
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2. Edit annotation objects.
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- Use the Select Annotation Objects File:Tool SelectAnnoObject.png tool to select any annotation object.
- Click and drag on an object to move it.
- Click and drag on an object's corners to resize it.
- Right-click on the object to delete, duplicate, or bring up its properties dialog.
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Password Lock
1."No lock found" but the lock is plugged in.
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- This can be caused by several things:
1. Driver Issue
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- Download the latest version of the single-user or network lock drivers from the Downloads page and install it.
- Uninstall and re-install the drivers
- Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'.
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2. Firewall or Anti-virus software interfering with port communication
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- Temporarily disable the firewall and anti-virus software.
- Ensure ports 6001 and 6002 are open
- In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning.
|
5. Create a line or arrow.
|
- Select the Create Line Object tool then click out a line in the Graphics Window.
- Select screen space or world space if this is the first annotation object being created.
- In the Line Properties dialog, define the line style, width, and color along with specifying arrowhead positions and size.
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2. Edit annotation objects.
|
- Use the Select Annotation Objects File:Tool SelectAnnoObject.png tool to select any annotation object.
- Click and drag on an object to move it.
- Click and drag on an object's corners to resize it.
- Right-click on the object to delete, duplicate, or bring up its properties dialog.
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