Support - FAQ

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  1. How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    Contact technical support at support@aquaveo.com.
  2. When is technical support available?
    Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
  3. What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    You will need to provide the following:
    • Company name
    • License serial number
    • Exact steps to reproduce the problem
    • Software build date
  4. Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
    In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
  5. Is training available?
    Training is available for all products. Contact training@aquaveo.com.


See FAQ

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