Support - FAQ: Difference between revisions

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# How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
#: Contact technical support at support@aquaveo.com
# When is technical support available.
#: Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
#What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
#: You will need to provide the following:
#:* Company name
#:* License serial number
#:* Exact steps to reproduce the problem
#:* Software build date
#Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support.
#: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com
 
 


See [[FAQ]]
See [[FAQ]]

Revision as of 16:11, 5 December 2017

  1. How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
    Contact technical support at support@aquaveo.com
  2. When is technical support available.
    Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
  3. What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
    You will need to provide the following:
    • Company name
    • License serial number
    • Exact steps to reproduce the problem
    • Software build date
  4. Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support.
    In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com


See FAQ

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