Support - FAQ: Difference between revisions

From XMS Wiki
Jump to navigationJump to search
No edit summary
 
(2 intermediate revisions by the same user not shown)
Line 18: Line 18:


== Related Topics ==
== Related Topics ==
* [[Support Forum]]
* [[Support Knowledge Base|Support Knowledge Base]]
* [[SMS:Support Knowledge Base|Support Knowledge Base]]




Line 27: Line 26:
[[Category:Support]]
[[Category:Support]]


{{stub}}


[[Category:Q&A]]
[[Category:Q&A]]

Latest revision as of 16:43, 22 February 2023

  1. How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    Contact technical support at support@aquaveo.com.
  2. When is technical support available?
    Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
  3. What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    You will need to provide the following:
    • Company name
    • License serial number
    • Exact steps to reproduce the problem
    • Software build date
  4. Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
    In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
  5. Is training available?
    Training is available for all products. Contact training@aquaveo.com.


See FAQ

Related Topics